Business Administration Apprentice

To maintain all customer records and documentation. To support other departments daily in administrative duties. To maintain online customer records accurately. To help with the production and collation of reports for the Head of Sales. To provide support and assist where possible in answering and resolving day-to-day customer queries, including opening the post, answering the telephone and responding to emails. Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team when in doubt and gain confidence in resolving queries to a satisfactory conclusion, referring them up the line. To always comply with the letter and spirit of the company’s Health, Safety & Environmental Policy, Equality & Diversity Policy and Code on Business Conduct and Behaviour. Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time.

Training:

Working towards completing the Level 3 Business Administration Apprenticeship Standard. Work-based learning with attendance at Hertford Regional College once per month for workshops with an assessor.

Training Outcome:

There will be opportunities for progression and a permanent position subject to performance.

Employer Description:
Producer and distributor of roofing products to the UK market. We are part of a larger group with manufacturing based in South Wales and distribution in Hoddesdon. The role is based in Hoddesdon

Working Hours :
Monday to Friday 8am to 5pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Adaptability