IT Support Apprentice

Responsibilities

Conduct thorough technical testing of products to ensure quality and functionality Perform technical repairs on products to meet industry standards Communicate effectively with customers regarding returns and warranty inquiries Manage the booking in and booking out of products efficiently Utilise text systems for accurate record-keeping and communication Oversee customer returns and repairs, ensuring timely resolution Gain in-depth knowledge of various audio, tech, and camera products Learn to uphold and manage the customer warranty process effectively Engage in a mix of warehouse operations (goods in/out), office tasks, and lab technical work

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
Permanent position after completing the apprenticeship Option to progress to Level 4 qualification

Employer Description:

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Monday- Friday 10am- 4pm 30 hours

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental