Apprentice Patient Services Administrator

Greet and check-in patients on arrival Manage incoming calls and respond to patient enquiries Schedule, reschedule, and cancel patient appointments Maintain and update patient records accurately Process referrals, prescriptions, and clinical correspondence Support clinical staff with documentation and patient flow Handle administrative tasks including filing, scanning, and data entry Manage patient check-out and payments where applicable Ensure confidentiality and compliance with data protection policies Assist with the organisation of clinics and practice events Escalate any patient concerns or issues to appropriate team members Contribute to maintaining a clean, welcoming reception and waiting area

Training:

All training will take place within the workplace, alongside the Business Administrator Level 3 Apprenticeship, you will have the inhjouse training as follows:

Induction and orientation to practice policies and procedures Data protection and confidentiality (GDPR) training Customer service and communication skills Use of practice IT systems (e.g., clinical software, appointment booking) Basic clinical administration (e.g., referral and prescription processing) Safeguarding adults and children awareness Infection prevention and control Health and safety in the workplace Equality, diversity, and inclusion training Ongoing professional development and refresher courses as required Fire safety and emergency procedures

Training Outcome:
To continue at the practice and move through the available apprenticeships working their way up through the practice

Employer Description:

Parkview Surgery is a long-established NHS GP practice based in Catford, South East London, dedicated to providing high-quality, holistic, and patient-centered care to our local community.

We serve a diverse patient population of approximately [insert number] and offer a full range of primary care services under the NHS General Medical Services (GMS) contract. Our clinical team is made up of General Practitioners (GPs), Physician Associates, Nurse Associates, Practice Nurses, Healthcare Assistants, and Clinical Pharmacists, supported by an experienced reception and administrative team.

We are currently undergoing a major renovation project, which will result in a modern, purpose-built working environment. Once completed, the development will provide four additional clinical rooms, allowing us to expand our services and improve access for our patients.

We actively participate in collaborative work through our Primary Care Network (PCN), and our extended team approach ensures patients benefit from a wide range of in-house expertise and integrated care pathways. Services include chronic disease management, immunisations, minor surgery, health screening, contraception, and care for vulnerable groups such as carers and the housebound.

As a forward-thinking and inclusive practice, we are committed to continuous quality improvement, staff development, and innovation in service delivery to meet the evolving health needs of our community.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience