Insurance Administrator Apprentice

Administrative Support:

Preparing accurate, efficient and compliant client paperwork for motor, home and other personal lines insurance products. Handling enquiries via telephone, email and in person in a courteous and efficient manner. Providing high standards of customer care in line with company values and regulatory expectations. Maintaining accurate client records, databases and filing systems.

Insurance Advisor Assistance:

Supporting Insurance Advisors with day-to-day tasks. Assisting in preparing quotations and client reports. Liaising with insurers to obtain information or documentation when needed.

Learning and Development:

Shadowing experienced staff to learn about insurance products, processes and client servicing. Participating in regular training and industry learning opportunities. Developing knowledge of compliance requirements and company procedures. Handling customer information responsibly in line with GDPR and data protection regulations.

General Office Duties:

Scheduling meetings and managing calendars. Managing post distribution and franking. Answering telephones and greeting visitors. Carrying out any other duties as requested to support the team.

Training:

Level 3 Apprenticeship in Business Administration consisting of:

Level 3 Apprenticeship in Business Administration Level 2 Functional Skills in Mathematics (if applicable) Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. Additional off-the-job training will also be required as part of the apprenticeship. There will also be an end-point assessment. 

Training Outcome:

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Employer Description:

Hedon Insurance is a trusted personal lines insurance specialist based in Hull City Centre and part of the Ashley Page Group — a London-based organisation with over 50 years of industry experience. The Hull team is small, friendly and professional, providing a supportive environment while benefiting from the stability and resources of a long-established group.

Working Hours :
Mon-Fri, 9am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience