Business Administration Apprentice

Manage all inbound and outbound telephone calls, directing queries to the appropriate team members and providing a professional first point of contact for residents, families, staff, and external partners Work closely with the Senior Carer to create the weekly resident driving schedule, allocating vehicles according to individual needs for appointments and in-house activities Organise the weekly staff driving rota by contacting volunteer drivers, confirming availability, and arranging taxi bookings for staff travel when required Order and monitor stationery and general office supplies to ensure the home remains fully equipped Maintain and update the staff calendar, ensuring accurate recording of annual leave, appointments, and other key dates Scan, file, and organise internal documentation to support efficient record-keeping Produce the monthly Allocation Book using the binding machine, ensuring both day and night teams have an up-to-date resource for recording daily resident information Print and distribute the monthly cleaning checklists for the housekeeping team Manage the setup and coding of staff and resident keycards, including adding facial recognition details to the internal access system Create monthly calendars for the management team on supervisions appraisals etc and monitor these on spreadsheets Assist the management team with general admin such as making spreadsheets

Training:

Business Administrator Level 3.

Training Outcome:

Consideration for a full-time administration position or other positions. 

Employer Description:

The Woodlarks Centre is an exceptional care home and activity centre situated in a beautiful location on the outskirts of Farnham. Our mission is to provide the highest quality of care and support for people with a range of disabilities, in a warm and stimulating environment. At The Woodlarks Centre we specialise in providing a very wide range of care services. Whatever the level of care needed, we aim to ensure our residents are in comfortable surroundings, with others whose company they enjoy, and that they receive the most appropriate care for their needs.

Working Hours :
Monday to Friday 9am - 5pm (1-hour paid break per day)

Skills:
Communication skills,IT skills,Organisation skills,Administrative skills,Team working,Non judgemental,Patience