IT Support Apprentice

Role Overview We’re looking for an IT Apprentice – Service Desk Technician to join our IT Support Team in Leeds. This is a full-time, entry-level role with full training provided. You’ll help our customers with their day-to-day IT issues and learn how a professional service desk operates.

What You’ll Do (with support and training)

Answer customer queries by phone, email and remote support tools Log tickets in our system and keep them up to date Help to troubleshoot basic IT issues (passwords, email, printers, connectivity, etc.) Work alongside experienced 1st and 2nd line engineers and learn from them Help provide clear, friendly customer service at all times

 

As you progress, you’ll start to learn about:

Windows 10/11 and basic server concepts Office 365 / Microsoft 365 Basic networking and security Remote support tools and cloud services

About You You don’t need prior IT work experience – just the right attitude. We’re looking for someone who:

Has a genuine interest in IT and technology Enjoys solving problems and helping people Communicates clearly and politely Pays attention to detail and is willing to learn Works well as part of a team

Basic computer skills (using Windows, Office, email, browsers) are important. Any IT studies, hobbies, or home projects are a bonus.

Training:
Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills

Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship

Employer Description:

Lily is The Home of Digital Transformation. We are a multi-award-winning Managed Service Provider of IT and Communications solutions for businesses. We deliver a wide range of innovative solutions to small, medium and large enterprises across the UK, enabling them to future-proof their operations while reducing costs, increasing revenue, and improving efficiency.

At Lily, we are proud of our fast-paced, high-performance culture. We live by our core values: Passion, Performance, Inspiration and Integrity. If you thrive in a dynamic environment where challenges are embraced, success is celebrated, and growth is constant, then Lily is the place for you.

Working Hours :
Monday- Friday, between 9.00am- 5.30pm. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software