Senior Consultant - ServiceNow Architect

Linking Humans is partnering with a global transformation consultancy operating at the intersection of business strategy, design, and technology. ServiceNow plays a critical role in enabling enterprise-wide transformation, supporting complex operating models across private and public sector clients. This is a senior consulting role for an experienced ServiceNow Architect who can operate at both the enterprise and domain level. You will work closely with senior client stakeholders to define target architectures, shape roadmaps, and ensure ServiceNow is positioned as a core enabler of business transformation. Role focus: The role has two primary areas of responsibility: - Supporting the development of enterprise-scale ServiceNow target architectures and roadmaps for large, complex clients - Designing ServiceNow domain architectures aligned to wider enterprise transformation programmes You will operate as a trusted advisor, combining technical authority with strong business and operating model understanding. Key responsibilities You will: - Define ServiceNow architecture, design, and implementation approaches aligned to business strategy - Architect and govern ServiceNow implementations across ITSM, ITOM, ITBM, and adjacent modules - Advise clients on ServiceNow and industry best practices, including when to adopt standard capability versus tailoring to specific organisational needs - Provide architectural leadership to delivery teams, guiding lead developers, process consultants, and project managers - Design and oversee advanced configuration including workflows, UI components, scripts, security rules, and automation - Architect MID Server designs supporting Discovery, Service Mapping, Event Management, Orchestration, and cloud integrations - Contribute to client strategy by identifying optimal combinations of business change and ServiceNow capability - Champion emerging platform features including Next Experience, UI Builder, Now Assist, and GenAI, shaping future-state operating models Contribution beyond delivery In addition to client work, you will have opportunities to contribute to: - Business development through proposals, RFPs, bids, and client presentations - Practice development including thought leadership, whitepapers, internal initiatives, and capability growth - Personal learning and development through training, certifications, and structured career progression Skills and experience - Proven experience architecting ServiceNow across multiple service management domains - Strong understanding of Service Management operating models and enterprise transformation - ServiceNow Certified System Administrator and/or Certified Implementation Specialist - Experience with business process modelling frameworks such as BPMN or UML - Familiarity with Agile, ITIL, and delivery frameworks - Experience designing architectures in multi-cloud and integrated enterprise environments - Strong understanding of ServiceNow scripting and customisation capabilities - Ability to balance standardisation, automation, resilience, and customer experience outcomes Working environment You will join a community of senior architects and consultants working across multidisciplinary teams. The role offers exposure to complex transformation programmes, with the opportunity to shape both client outcomes and internal capability growth. Hybrid working is embedded as standard. While you will have a primary office base in the UK, flexibility is required for client assignments, which may occasionally involve short-notice travel. What you can expect - High-impact enterprise transformation work - A strong consulting and architecture community - Clear progression and investment in professional development - Flexible benefits aligned to individual circumstances - A culture that values inclusion, wellbeing, and sustainable delivery