IT Apprentice

Technical Support:

Provide first-line and second-line IT support for employees, including diagnosing and resolving hardware and software issues. Assist in the installation, configuration, and maintenance of IT systems, including servers, workstations, and networking equipment. Perform troubleshooting and repair for computer hardware, software, peripherals, and operating systems (Windows, MacOS, Linux, etc.). Handle user requests and service tickets in a timely and professional manner. Assist with the maintenance and management of the organization’s network infrastructure, including routers, switches, firewalls, and VPNs. Support backup and recovery operations to ensure data integrity and availability. Monitor system performance, resolve issues, and make recommendations for system improvements. Participate in the deployment of software updates, security patches, and system upgrades.

Project Assistance:

Support IT projects by assisting with system implementations, migrations, and upgrades. Help with the setup and configuration of IT equipment for new users and departments. Collaborate with senior IT staff in the planning and execution of internal IT projects.

Documentation & Reporting:

Maintain accurate records of hardware and software inventory, system configurations, and IT procedures. Assist in the creation and updating of user guides, FAQs, and other documentation. Provide reports on system performance, support metrics, and project progress as required by the IT team.

Security & Compliance:

Assist in ensuring IT security standards and policies are adhered to, including password management, data encryption, and anti-virus software. Support the implementation of organizational security measures to protect against cyber threats. Participate in IT audits and compliance checks.

Training:

An apprenticeship includes regular training with a college or other training organisation

At least 20% of your working hours will be spent training or studying

Training Outcome:

Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning

Employer Description:

We’re proud to design, cut, knit and sew our clothes here in the UK. As well as keeping our environmental impact low, this allows us to craft each piece to the perfect fit and bring you beautiful, enduring styles to enjoy this season and next.

Working Hours :
Monday - Friday 9am till 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative