IT Support Technician Apprenticeship

Act as the first point of contact for all IT-related queries via phone, email, in-person and through the Service desk Log, track, and resolve support tickets using the college’s helpdesk system Troubleshoot and resolve basic hardware, software, and network issues Set up and maintain user accounts, passwords, and permissions in line with college policies Install, configure, and update software and hardware on desktops, laptops, and mobile devices, including managing backups and supporting assistive technologies Perform basic network checks (Wi-Fi troubleshooting, cable testing, patching) under supervision and assist in monitoring and maintaining network equipment, storage devices and cloud services Support the use of college systems such as Microsoft 365, VLEs and MIS platforms Assist with classroom technology including projectors, interactive whiteboards, and AV equipment Assist with security activities, including implementing updates, performing anti-virus scans, managing access controls Escalate complex issues to second-line support or relevant teams when necessary Maintain accurate documentation of IT assets and support procedures Provide basic training and guidance to users on common IT tools and best practices Participate in routine maintenance tasks and IT projects as required

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
Upon completing the apprenticeship, there may be opportunities to progress into a permanent role, depending on business needs and individual performance

Employer Description:

The Oaklands Education Group is a vibrant and diverse learning-centred community with a proud 100-year history of delivering transformational education. We are ambitious, innovative, and committed to being internationally known, nationally recognised, regionally relevant, and locally significant.

As we continue to invest in our digital infrastructure, cloud services, and modern learning technologies, we are looking for a motivated and tech-curious apprentice to provide exceptional first-line technical support across the organisation. This role is perfect for someone passionate about IT, problem-solving, and helping others—someone who wants to develop real hands-on skills while working towards a recognised Level 3 qualification.

Working Hours :
Monday - Friday, 8.30am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience