IT Technician Apprentice

Maintain reliable internet and network connectivity across the sites Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely Install and configure hardware/software on workstations and devices Set up and manage user accounts in Microsoft 365, MIS, and other systems Maintain and contribute to an IT knowledge base for future problem-solving Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment Carry out routine maintenance, replace consumables, and complete minor repairs Keep accurate inventories and security mark equipment Monitor and maintain network security, ensuring safe and appropriate use Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations Set up and operate AV equipment for assemblies, school events, and performances Film, edit, and produce video content for internal and external use. Liaise with suppliers for AV equipment hire or purchase Provide technical support for IT-related projects across the sites  Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances) Assist with examination material preparation and submission

Training:
Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program Depending on the apprentice’s needs, the frequency of these sessions may vary

Training Outcome:

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Employer Description:

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

Working Hours :
Monday to Thursday 8 am - 4 pm Friday 8 am - 3.30 pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience