IT Support Apprentice

Provide 1st line email, phone, and remote support to our client base across the UK, Europe, Asia, and the US Travel to client sites in the UK to troubleshoot, configure, and implement various IT solutions and services Diagnose and resolve hardware issues, liaising with third-party vendors to ensure solutions Troubleshoot, diagnose, and fix Microsoft technologies (both cloud and on-premises) as well as third-party applications and systems Work closely with senior engineers to resolve complex issues and assist with project rollouts Be flexible with working hours to support clients across different time zones, including participation in an on-call rota Take a proactive approach to improving services and systems, identifying ways to deliver outstanding client support Support clients in maximizing system use by providing relevant training as needed

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Employer Description:

We are a Managed Services Provider with operations in the UK and Cape Town, South Africa.

Working Hours :
Days to be confirmed 9am- 6pm or 8am- 5pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working