Support Worker - Homelessness

£25,500 + Great Benefits

An exciting new career opportunity has arisen for an accomplished, organised and highly professional Support Worker – Empowering People Experiencing Homelessness

Are you someone who others naturally turn to for advice or support? Have you ever signposted a friend, family member, or colleague to the help they needed? Turn that instinct into a rewarding career as a Support Worker in our 24/7 direct access accommodation service.

We are looking for compassionate, proactive individuals to join our frontline team supporting adults experiencing homelessness. You’ll play a vital role in creating a welcoming, safe environment where residents can begin their journey toward stable housing and improved wellbeing.

Key Responsibilities:

Act as a keyworker for a caseload of clients, offering at least 4 hours of tailored support each week. Provide effective signposting to services such as mental health, substance misuse, and financial guidance. Complete needs and risk assessments, develop personalised support plans, and conduct bi-weekly reviews. Facilitate and lead workshops, engage clients in meaningful activities, and promote community living. Perform welfare checks, maintain clean and functional accommodation, and mediate client disputes. Support rough sleeper outreach and respond to street link alerts. Working hours 8:00 – 4:00 and 10:00 – 6:00, alternate weeks. Take part in an on-call rota to cover a Saturday and Sunday approximately once every four weeks.

What We’re Looking For:

A genuine passion for helping others—professional experience is welcome but not essential. Ability to communicate effectively and maintain detailed records. Confidence using Microsoft Office (Word, Excel, Outlook). Emotional resilience, empathy, and a calm approach in crisis situations. Willingness to learn through our comprehensive training programme. Driving licence and vehicle.

Whether you've supported someone through addiction recovery, helped navigate housing options, or simply have a knack for guiding people to the right support. This role is your chance to make a difference.

What's on Offer:

Full training—no prior experience necessary. A supportive team environment committed to inclusion and empowerment. The opportunity to positively impact vulnerable lives every day.

Ready to use your natural support skills in a professional setting? Apply now to become a Support Worker and help shape a better future for those in need.