Technical Support Services Supervisor – Portsmouth (Hybrid) – Up-to £31,000 Per Annum DOE We are on the hunt for an experienced team leader to join a dynamic team of technical support and sales support professionals delivering top notch B2B and B2C solutions and products. Within this role you’ll be working to provide support to end customers, mentorship and coaching the team, and act as a second in command for the team reporting to the Support Services Manager.
Required Experience:
Previous mentorship or leadership experience within a customer support team involving the resolution of escalated tickets
Experience handling both B2B and B2C customer relationships
A personal interest in technology including an understanding of the component parts of a computer, and the process of building PC’s
Experience developing processes and procedures to streamline and strengthen business operations across the team
Effective communication skills and ability to build relationships with stakeholders quickly
Ability to manage multiple concurrent projects or deadlines effectively
Day-to-Day Responsibilities:
Supervising a team of 6 providing mentorship and driving service improvements through learning and development of staff
Working closely with B2B and B2C customers delivering top notch services
Willingness to step up and take on responsibility when needed and act as a second in command for your manager
Confident communicating with internal and external stakeholders
What’s in it for you:
25 days holiday plus bank holidays (with the chance to buy additional days)
Healthcare plan scheme
Upskilling apprenticeship training
Cycle to work Scheme
Employee Assistance Programme
Staff discounts
Social and wellbeing events
Hybrid working (after training period) (3 days on-site, 2 days WFH per week)
