Care & Quality Compliance Coordinator

Are you passionate about maintaining high standards in care? Join First City and play a key role in supporting care quality and compliance across our services.

First City is a respected care provider committed to delivering outstanding care across Swindon and the surrounding areas. We are currently recruiting for a confident, detail-oriented, and supportive Compliance Administrator to join our team.

You MUST have:

A minimum of 1 year’ hands-on care experience – ideally within a community-based setting.
(Applications without this essential experience will not be considered.)

About the Role
This role is ideal for someone with practical care experience who is ready to transition into a compliance-focused position. You’ll be responsible for supporting frontline staff, ensuring regulatory standards are met, and promoting a culture of continuous improvement.

Location: Swindon
Salary: £26,000 per annum
Hours: 40 hours per week (Monday to Friday, 08:30–17:00)
Some flexibility may be required based on business needs

Key Responsibilities

Monitor and review alerts and care notes using our digital care management system Audit documentation and ensure compliance with CQC regulations Identify and address gaps in care delivery Escalate concerns to appropriate personnel and follow up on actions Support and guide staff through constructive conversations Promote best practices and quality assurance across the care team Conduct community-based shadowing to observe care delivery and align policy with practice Assist in developing action plans based on audit findings

Requirements

Minimum 1 year hands-on care experience (ideally community-based) Familiarity with CQC standards, Fundamental Standards, and person-centred care plans Strong written and verbal communication skills Ability to confidently and professionally challenge poor practice Comfortable using computer systems and technology Friendly, proactive, and reliable with strong attention to detail

What We Offer

Full training and ongoing professional development Access to Blue Light Card discount scheme Local motor maintenance discount 28 days’ annual leave (including bank holidays) Free onsite parking Employee Assistance Programme (Health Assured) Workplace pension with Nest Refer-a-friend bonus scheme

Why Join Us?
At First City, you’ll be part of a team that values quality, collaboration, and continuous improvement. If you're ready to grow your career in care and compliance, we’d love to hear from you.