Account Manager - Facilities

Facilities Account Manager - Glasgow - Package up to 57.5K 

CBW are delighted to be exclusively supporting a leading facilities management provider in seeking a passionate and experienced Facilities Account Manager to join its dynamic team. This is a fantastic opportunity to take ownership of multiple service contracts, drive high standards, and make a real impact across hard and soft services. In this client-facing role, you’ll combine strong leadership with commercial awareness to ensure consistent delivery, customer satisfaction, and operational excellence.

Key ResponsibilitiesOversee and develop several FM contracts, ensuring exceptional service across all disciplines

Lead service delivery teams, working collaboratively across helpdesk, soft services, and hard services

Conduct regular audits, site visits, and compliance checks to maintain high operational standards

Manage all commercial aspects of the contracts, including P&L, billing, and ACW works

Identify opportunities for service improvements and implement changes effectively

Respond to reactive situations and manage incident reporting as required

Champion a customer-first culture in everything you do

About YouMinimum 3 years’ experience in FM account management or contract delivery

Proven track record of managing multi-service FM environments

Strong financial and commercial understanding

Excellent client relationship management skills

Proactive, adaptable, and committed to service excellence

Full UK driving licence

Desirable QualificationsIOSH accredited

IWFM membership (AIWFM or higher)

IWFM Level 3 qualification or working towards

What’s On OfferCompetitive salary package

Pension 5%Company vehicle or car allowance (where applicable)Career development opportunities

Private Health Care33 days holiday 

Life assurance x 4