Operations Manager - Facilites
Facilities Operation Manager - Glasgow - Package Circa 65K
CBW are proud to be exclusively supporting a leading facilities management provider in recruiting an experienced Facilities Operations Manager to take charge of multi-site Total Facilities Management (TFM) contracts. Reporting directly to the Operations Director, you'll lead contract delivery, drive operational performance, and inspire both clients and internal teams to achieve outstanding results.
This is a high-impact leadership role focused on service excellence, commercial performance, and team development. You'll be at the forefront of innovation in facilities delivery, ensuring compliance, enhancing client satisfaction, and maximising contract value.
Key ResponsibilitiesBuild and maintain strong client relationships
Resolve issues promptly and professionally
Represent the business confidently and collaboratively
Oversee and develop multiple TFM contracts
Drive commercial performance, profitability, and growth
Deliver services in line with contractual KPIs and SLAs
Manage and mentor a team of Facilities Account Managers
Foster a high-performance culture with clear goals and support
Promote collaboration across departments and disciplines
Streamline operations and drive process improvements
Ensure compliance with health & safety and statutory regulations
Monitor service quality and implement continuous improvement initiatives
Own budget performance across multiple sites
Control costs and identify opportunities for efficiency
Contribute to forecasting, reporting, and financial strategy
Lead key projects from initiation to delivery
Ensure projects are completed on time, within scope and budget
Produce regular performance reports
Use data to identify trends, risks, and areas for improvement
To be considered: Minimum 5 years’ experience in FM account or operations management
Proven track record in managing multi-site, multi-service contracts
Strong financial awareness and commercial mindset
Excellent leadership and mentoring capabilities
Confident communicator with a customer-first attitude
Experience in contract retention and organic growth
Full UK driving licence
IOSH certification
Salary and Benefits:
Salary up to £58K
Car Allowance - 6.5K
Holidays 33 days
Private Health care
Car allowance