Apprentice / Trainee Hotel General Assistant

Welcome guests and support with check-in and check-out procedures Assist in setting up and replenishing the breakfast buffet Help serve food and drinks, including coffee, alcoholic beverages, and snacks Clear and clean tables in the café area Support with handling guest queries and offering local information Learn to manage phone calls and respond to guest emails Help keep reception and café areas clean and well-presented Assist with basic admin tasks like key cutting and invoice preparation Restock supplies and check cleanliness standards are maintained Observe and support in responding to maintenance or housekeeping requests

Training:

Training will take place mainly at Z Hotels, with all learning embedded into day-to-day work activities. Apprentices will also meet regularly with a HIT Training Vocational Trainer either online or face-to-face to complete and review learning tasks and assessments. These sessions typically happen every 4 - 6 weeks, with ongoing support available between visits.

Training Outcome:
General Service Assistant Club Host (management trainee) Duty Manager Cluster Manager

Employer Description:
We’re a collection of city centre hotels in fantastic locations across the UK, with 12 of our hotels operating in London. We offer simple, stylish stays and exceptional guest experiences. Our fast-paced, supportive environment is perfect for those who want to learn, develop and be part of a team that truly cares. We’re proud to have won several team awards in recent years, recognising our commitment to the people we employ and their aspirations to grow.

Working Hours :
This full-time role is 40 hours, 5 days per week on a shift basis, including early starts, late finishes, weekends, and bank holidays. We do rotas two months in advance so Team Members can make plans outside of work.

Skills:
Communication skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Team working,Patience