Apprentice Customer Service Parts Advisor

As a valued member of the team you will have direct contact with customers via face to face, telephone calls and emails. You will provide customers with support on identifying the correct parts they require through to arranging delivery direct to the customers workshops.

Duties will include:

Using systems and technology to meet customer needs. Using a range of communication skills, including listening, and responding in a way that builds customer confidence. Understanding the difference between and working with internal and external customers. Knowing policies and procedures, including returns and complaints. Understanding different customer needs and priorities to allow use to provide the appropriate service. Knowing the targets and goals you need to deliver against.

Training:

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.  

We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme

Training Outcome:

Once qualified, the right candidate can progress within the company.

Employer Description:
Partic Motor Spares are one of the largest family owned UK distributors of Truck, Bus and Trailer parts & accessories to independent end users and fleet operators throughout the commercial vehicle industry and beyond. We have 12 branches located across the East Midlands, North Lincolnshire, East Yorkshire and West Yorkshire and have over 60 delivery vehicles on the road. Service to our customers is paramount and we offer a first class delivery backed-up by superb technical support.

Working Hours :
Monday - Friday, between the hours of 8:30am & 5:30pm. Saturdays between the hours of 8:30am & 12.00pm will be required on a rota basis.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working