Servicenow Business Analyst - ITAM (HAM & SAM)

A boutique ServiceNow Partner is seeking an experienced ServiceNow Business Analyst with a strong background in Hardware Asset Management (HAM) and Software Asset Management (SAM). This is an excellent opportunity to join a high-performing team delivering strategic ITAM initiatives through the ServiceNow platform.

Role Overview:

In this role, you will work closely with stakeholders across IT, procurement, and compliance to define, document, and deliver functional requirements for HAM and SAM modules within ServiceNow. Your work will directly contribute to improving asset visibility, compliance, and cost optimisation across the organisation.

Key Responsibilities:

Lead requirements gathering sessions for ServiceNow HAM and SAM modules

Translate business needs into functional specifications and user stories

Collaborate with development teams to support configuration and implementation

Support integration of HAM/SAM with CMDB, Discovery, and third-party data sources

Define and improve processes for hardware and software asset lifecycle management

Ensure alignment with licensing policies, audit readiness, and governance frameworks

Conduct UAT and assist in change management and user training

Key Requirements:

Demonstrable experience as a Business Analyst in ServiceNow HAM/SAM projects

Strong understanding of IT Asset Management practices and the asset lifecycle

Experience with licensing models, software compliance, and vendor audits

Skilled in stakeholder engagement and workshop facilitation

Familiarity with CMDB and Discovery integrations

ServiceNow certifications (e.g., CSA, CIS-HAM, CIS-SAM) are highly desirable

Excellent communication and documentation skills

What’s on Offer:

Join a forward-thinking team delivering enterprise-level ServiceNow solutions

Opportunity to shape and optimise ITAM practices for large-scale clients

Flexible working arrangements and a supportive culture

Competitive salary and clear opportunities for progression