Apprentice Customer Service Advisor

As an Apprentice Customer Services Adviser within our small team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork.

The Apprentice will be responsible for:

Supporting team members in their activities Dealing with customer sales enquiries and provide suitable quotations to clients over the telephone and face to face Process mid-term adjustments and inviting renewals Working as a team to achieve financial targets through selling and servicing of products Proactively establish customer needs so you can help them with solutions from our full product range

Training:

You will work towards your:

Insurance Practitioner Level 3 Apprenticeship Certificate in Insurance (Cert CII) (if applicable) Level 2 Functional Skills in English and maths (if requested) Training will be via Davies, virtually. 6 hours per week off the job training

Training Outcome:
Once qualified you will have the opportunity to apply to join the agency on a full time contract as a motor and personal customer service advisor, there will also be the opportunity to extend your professional qualifications and progress to advising clients on our commercial insurance products

Employer Description:
Agents of NFU Mutual Insurance Society

Working Hours :
Monday - Friday, 09:00 - 17:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative