Service Advisor Apprenticeship - Porsche Centre Silverstone

Assist customers in scheduling service appointments, providing information on available services, and answering inquiries Greet customers in a professional and courteous manner, ensuring a positive service experience Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers Coordinate with the parts department to ensure timely availability of required components for service appointments Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Training:
The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process

Training Outcome:
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles

Employer Description:
We are incredibly pleased to welcome you to Porsche Centre Silverstone. You will find us located 6 miles off of the M1, junction 15A, along the A43 between Northampton and Milton Keynes. Our impressive showroom which is spread across two floors, features both New and Porsche Approved Pre-Owned Cars. Our state-of-the-art facilities also include a stylish customer waiting area, complete with a coffee bar and barista style coffee machine. You will also find our Porsche Driver’s Selection shop situated downstairs, with a comprehensive display showcasing all of the latest Porsche branded products. Our workshop is also equipped with the latest technology from Porsche, including 14 ramps, two direct dialogue bays, one MOT bay and one wheel alignment bay. Visitors to our Centre are sure to receive a warm welcome. So whether you are interested in a New or Pre-Owned Porsche, or would like to maintain your current Porsche with us, our dedicated and highly experienced team will be happy to help. We very much look forward to welcoming you to our Centre.

Working Hours :
Monday - Friday, starting at 8.30am and ending at 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience