Business Administration Level 3 Apprenticeship

Job Purpose:

Responsible for the organization and co-ordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency.

Principal responsibilities

Scheduling of staff weekly rotas using our rostering software Monitoring of staff schedules Data capturing of audits and preparing monthly reports To deal with incoming and outgoing post and emails, including assisting with the despatch of information Organising staff meetings and taking minutes at such meetings To maintain up-to-date records of staff records and leave administration both in the manual files and on our electronic monitoring system To participate in on-call duties on a rota basis To attend to clients as and when required especially in emergencies Facilitate and coordinate NVQ training for Care Staff Monitoring the call logging system and liaising with staff and care coordinator Answering the phone, maintaining a log of phone calls and taking messages and passing them on to relevant staff members Prepare reports and presentations using Excel and Word, demonstrating strong analytical skills Communicate effectively with team members and clients, fostering positive relationships through excellent customer service Schedule appointments, manage calendars, and coordinate meetings using Outlook Timely dispatching of invoices to clients Following up on all outstanding invoices and providing weekly feedback on all such invoices Recruitment of carers when needed in accordance with company policy and procedures and statutory requirements Arranging, in liaison with the Registered Manager, induction training for all new staff. Raising and filling all payment requisition To maintain and develop procedures and systems to ensure the maintenance of manual and electronic filing systems Organising the office layout and maintaining supplies of stationery and equipment Maintain fixed assets register Maintaining the condition of the office and arranging for necessary repairs if needed Implementing and promoting equality and diversity policy Reviewing and updating Infection Control as well as Health and safety policies and ensuring they are observed Arranging regular testing for electrical equipment and safety devices if needed

Training:

Training will take place onsite at: 

125-126 Dorset House, Regent Park, 297 Kingston Road, Leatherhead KT22 7PL.

One day per month will be at college at:

North East Surrey College of Technology, Reigate Road, Ewell, Epsom KT17 3DS.

Training Outcome:

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

Employer Description:
Silverjen Limited is a home care provider offering domiciliary care, personal support, home help and companionship services. We also provide nursing, care and support work staff. Our work ensures we care for people like you or your loved one, in the way that you would wish – with personalized, professional services, provided in a friendly, helpful and caring manner. At Silverjen Limited we always strive to ensure that your healthcare is safe in our hands.

Working Hours :
15 - 18 months (dependent on entry experience). Hours of attendance and start date will be confirmed at interview or enrollment.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience