Business Administration Apprentice - Level 3

As a Business Administration Apprentice, you will play a key role in supporting the daily operations of our homecare office. You’ll gain hands-on experience in administrative duties, customer service, compliance, and scheduling, while studying towards a nationally recognised qualification in Business Administration.

Key Responsibilities:

Answer telephone calls and respond to enquiries in a professional manner Assist in scheduling care visits and updating rotas Maintain accurate records and care documentation (digital and paper-based) Support recruitment processes, including arranging interviews and referencing Handle correspondence via email and post Assist with compliance checks (e.g., DBS, training, right-to-work documentation) Update internal databases and systems Liaise with care staff and clients to support smooth service delivery Support with invoicing and timesheet processing Maintain confidentiality and follow data protection policies

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
A full time position with Lotus care after the Apprenticeship has been completed, with potential promotion opportunities available

Employer Description:
At Lotus Home Care, we recognise that being a carer is about more than just practical support. Great quality care comes from being a person to rely on emotionally, as well as physically. It is this understanding that has given us an outstanding reputation and enabled us to pass the ‘Me and Mum test’. With eleven offices based in Yorkshire, North Yorkshire, East Riding and the Humber, our committed and experienced group of compassionate individuals work hard to provide a positive experience for all service users, focusing on the unique needs of each person so that they can enjoy a full and happy life.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience