Apprentice Receptionist/Admin Support

We will help build your knowledge on the sporting industry and guide you along the sporting journey pathway.

Customer Service: Greet members and visitors as they arrive, providing a friendly and professional welcome. Booking Management: Handle bookings for fitness classes and sports facilities. Phone and Email Support: Answer incoming calls and emails, providing information about club services, membership options, and schedules. Membership Services: Assist with membership sign-ups, renewals, and inquiries, including processing payments and maintaining accurate records. Facility Management: Ensure the reception area is tidy and welcoming. Monitor usage of sports facilities to ensure fair use and adherence to club policies. Point of Sale (POS) Operations: Manage cash transactions for membership payments, class bookings, and retail items such as sports equipment or refreshments. Admin Support: Perform general administrative tasks such as filing, data entry, and maintaining member records. Team Collaboration: Work closely with the sports instructors, management, and other reception staff to ensure smooth day-to-day operations of the club. Potentially some media and promotional work.

Training:

Training will be completed on shift, either on the reception desk if quiet or in the office.

Training Outcome:
We can offer further apprenticeship options to continue with educations. Employment progression. Sporting opportunities.

Employer Description:
Ipswich Sports Club is the only independent Racket Sports & Hockey Club of its kind in Suffolk, and widely regarded as one of the best in the region. As an inclusive, member-owned Club, we encourage and inspire one another. We nurture and develop skills for leisure and competitive play, from junior to senior, beginner to professional. As a Community Amateur Sports Club (CASC), we thoroughly believe that sport should be accessible to everyone, and openly welcome people of all ages, levels, abilities and backgrounds. Together, our community of members make our Club what it is – a friendly and inclusive sports Club.

Working Hours :
8 hour shifts, Flexible working hours, evenings and weekends.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience