Customer Service Executive Apprentice

Serve as the primary contact for clients via phone and email, addressing payroll-related queries, technical issues, and complaints Maintain client records using CRM systems, updating databases with payroll details and interactions Collaborate with internal teams (e.g., HR, accounts, sales) to ensure seamless payroll operations and client satisfaction Escalate complex payroll issues to relevant departments and follow up to ensure resolution

Training:
The successful apprentice will complete a full Level 3 Business Administrator Apprenticeship Standard The training will be delivered by Birmingham Metropolitan College on a flexible day release delivery model

Training Outcome:
Opportunity for full time employment and further training within the company upon completion of the apprenticeship

 

Employer Description:
Odyssey Contractor Solutions Ltd delivers comprehensive payroll solutions to contractors and recruitment agencies across the UK. Our expertise spans Umbrella, CIS, IR35, and legislative compliance, ensuring seamless payroll management.

Working Hours :
Monday to Friday: 9:00am – 4:00pm Lunch: One Hour Lunch break Holidays: 20 days holiday + plus all bank holidays and 4 days over Christmas Sick Pay: Statutory

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Microsoft Word and Excel