IT Solutions Technician Apprentice

Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills. 

As a IT Solutions Technician Apprentice, you will gain experience in:

IT Service Desk providing help and support to end users on the phone, email and in person Diagnosing, researching and resolving PC related hardware and software issues Setting up PCs and laptops and installing software Operating Systems – Windows/Linux Network administration of data and VOIP systems Administering server applications including Email, Database and backup systems Support and administration of financial / business applications Assisting with the delivery of projects Microsoft Office 365 and Cloud services Unified Communication technologies Cybersecurity and awareness programmes Service management and reporting

What you will bring to the role: 

A professional approach to work, and willingness to work in a fast-paced environment. Strong interpersonal and communication skills. Good team working skills, demonstrating cooperation and flexibility. Great attention to detail. Resilience and determination to keep going at times when the work is challenging. Good time management skills. All aspects of work will need to be delivered to the highest quality without exception and so the ability. to plan and organise. This role requires meeting coursework deadlines and attendance of lectures and observations.

Apprentices entering this role will need to practice their work within Standard Operating Procedures and comply with all policies and procedures applicable to their role. This particular role will also require the individual to meet the academic and vocational elements of the apprenticeship framework, attending where possible all lectures, exams and observations.

Training:

Apprentices will be required to attend college at least x 1 day per week either at Richmond Campus completing necessary mandatory training and units associated with the apprenticeship.  

Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.

The apprentice will be required to complete: 

• Work towards gaining a full Level 3 IT Solutions Qualification. 

• Employment Rights and Responsibilities. 

• Skills, Knowledge, and Behaviours. 

• Standard and End Point Assessment. 

Other training will be provided by the employer as required to enable the fulfilment of the job role. 

Training Outcome:

On completion of the apprenticeship and end point assessment could lead to you being offered a permanent position with NPL.

Employer Description:
As the UK's National Measurement Institute, NPL develops and maintains the national primary measurement standards. From new antibiotics to tackle resistance and more effective cancer treatments to unhackable quantum communications and superfast 5G, technological advances must be built on a foundation of reliable measurement to succeed.

Working Hours :
Monday - Friday, shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative