Customer Service Apprenticeship

Work within the Customer Experience Team and gain an understanding of the customers journey from end-to-end and contribute to improving the customer experience.

Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working To act as the initial point of contact for enquiries covering a full range of service delivery and information, through all contact channels on a rota basis (telephone, face to face, email, and correspondence), using appropriate IT technology To identify, respond to and complete, as far as is possible, customer requests at first point of contact To escalate the enquiry or request when appropriate and refer to specialist teams, in line with agreed processes To use a variety of IT systems to manage enquiries, provide information and access information for other services To undertake any follow-up administrative work or system input tasks arising from enquiries or requests To maintain and keep up to date comprehensive knowledge of all Raven services and associated IT systems To undertake regular training to expand and update own knowledge of services and systems as required

Training:

Customer Service Specialist Level 3. 

You will primarily work from the Raven Office - Raven House, Redhill, Surrey; with online learning provided through the Training Provider. 

There will be flexibility to work from home where required. 

Training Outcome:

Progression into a Customer Service Advisor position within our Customer Experience Team. 

Employer Description:
Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another. Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven. We Put Customers First in everything we do. We will Always Be Curious about how we can do better. We work together to Make It Happen.

Working Hours :
Monday - Friday 36 hours, between the hours of 8am-6.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative