Apprentice Medical Receptionist

As an Apprentice Medical Receptionist, you will be the welcoming face of our practice, delivering outstanding customer service to patients and visitors. This role is ideal for someone who is passionate about helping others, thrives in a fast-paced environment, and is eager to develop their skills in a healthcare setting. You will work closely with our reception and clinical teams, gaining practical experience while completing your Level 2 Customer Service apprenticeship.

Key Responsibilities:

Patient Interaction: Greet patients in person and over the phone, handling enquiries with professionalism, empathy, and confidentiality Appointment Management: Book, amend, and cancel appointments using our clinical system, ensuring efficient scheduling for patients and clinicians Customer Service Excellence: Resolve patient queries and concerns promptly, escalating complex issues to senior staff when necessary Team Collaboration: Work closely with both clinical cand clerical staff to support the smooth operation of the practice Compliance: Adhere to NHS policies, including data protection (GDPR), safeguarding, and infection control protocols 

What We’re Looking For:

A friendly, compassionate individual with excellent communication and interpersonal skills A proactive attitude, with the ability to stay calm under pressure and manage multiple tasks Basic IT skills and a willingness to learn new systems Commitment to maintaining patient confidentiality and delivering high standards of customer service Enthusiasm for learning and professional development through the apprenticeship programme No prior experience is required, but an interest in healthcare and customer service is essential

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:

The potential for a full-time permanent position at Kelvingrove Medical Centre upon successful completion of your apprenticeship, subject to performance, business needs, and available vacancies.

Employer Description:
Kelvingrove Medical Centre is a well-established general practice serving approximately 9,700 patients. The practice operates from a purpose-built facility in Heanor, Derbyshire, providing comprehensive primary medical care services. Kelvingrove Medical Centre continues to innovate and adapt, focusing on the core aims of improving patient services and access.

Working Hours :
We have two positions available, both Monday - Friday. One position is 08:00 - 16:00 The other position is 11:00 - 19:00

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience