Customer Service Practitioner Apprentice

Greet customers and gather information regarding their requirements Showroom host would be expected to ensure would be the first person to greet the customers and ensure an excellent customer experience Handle incoming telephone calls, emails and greeting general customers face-to-face General housekeeping of the showroom ensuring the shopfloor is tidy, clean and looking smart Display product knowledge to our customers giving them advice and guidance to meet their needs Assist and learn from other colleagues and work as a part of the wider Piping Hot Stoves team Dealing with customer conflict and challenge Display interpersonal skills and influencing skills with clear and concise explanation Meeting regulations and legislation – knowledge on this will be provided Be open to feedback on own performance from customers, managers and colleagues Produce quotes and assist with inquiries Provide visual support to the customer using a variety of techniques including TV, Rightmove and YouTube to demonstrate how certain products would work/fit in a commercial/residential property

Training:
Level 2 Customer Service Practitioner Day release one day per week Middlesbrough College

Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Employer Description:
As a family-run business, customer satisfaction is at the heart of what we do. We are passionate about our work and committed to providing a service that makes our customers feel like friends. With many years of experience, we have become well-known across the local area for our exceptional service. No matter your stove requirements, one of our friendly team members will work closely with you to help you find the stove of your dreams.

Working Hours :
Monday - Saturday, 8.30am - 5.00pm.

Skills:
Communication skills,Customer care skills,Team working,Confident with customers,Smart appearance,Interpersonal Skills