Customer Service Apprentice

• Reception duties, greeting patients who have appointments
• Booking appointment
• Taking payments
• Frame selection with patients
• Sales of complete glasses to patients
• Handling contact lens queries
• Replenishing stock and upselling products
• Other associated administrative and customer service duties

Training:

Level 2 Customer Service Practitioner Apprenticeship Standard:

Functional skills in maths and English (if required) End-Point Assessment (EPA) One to one tutor assessor support in the workplace Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA

Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3

Employer Description:
Q&K Optical ltd / T/A Boots Opticians also owns other stores in and around the area of Lincolnshire, providing the same high value of service to customers - including at its Scunthorpe, Skegness and Grantham branches.

Working Hours :
Monday- Friday 9am - 5.30pm will include Saturdays

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working