Information Communications Technician Apprenticeship

Handling and prioritising service requests and support issues Monitoring the IT environment using RMM software.
using the helpdesk system Administering various enterprise security products to ensure a
secure IT infrastructure Handling IT-related tasks involved in user onboarding and
offboarding processes Managing and maintaining the company's Microsoft 365
tenant for optimal productivity Installing data cabling, access points and CCTV systems Building and supporting telecommunications systems and
equipment Creating and revising IT policies and procedures to ensure
efficient workflows

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

The training will take place both virtually and in the workplace The learner will have at least 6 hours "off the job" training each week The Work-Based Tutor will support the apprentice with their training and preparation for their end point assessment

Training Outcome:
For apprentices who successfully complete the Level 3 apprenticeship, the organisation will consider them for full time employment

Employer Description:
Join BEW's IT team in Chelmsford, Essex! With over 40 years of history and 25 stores nationwide, BEW is a leading player in the UK electrical market. Our exceptional service has earned us a strong reputation among electricians and suppliers throughout the country

Working Hours :
Monday - Friday, 8.00am - 5.00pm

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Time management,Methodical approach