Customer Support Administrator Apprentice (Assistive Solutions)

Handle phone and email inquiries with empathy and professionalism. Take payments and send secure payment links. Accurately log all customer interactions. Collaborate with other departments to resolve issues. Stay informed on our services and help improve customer experience. You’ll be working closely with people with disabilities, providing support that truly makes a difference in their day-to-day lives.

Training Outcome:

Upon successful completion of the apprenticeship, there may be the opportunity to join the team on a permanent basis.

Employer Description:
We are a mission-driven social enterprise dedicated to helping individuals work and study more effectively. With decades of experience and a deep understanding of assistive technology, we have supported tens of thousands of people in achieving greater productivity and academic success. As a Disability Confident employer, we are proud of our diverse and inclusive team, who deliver personalised support tailored to each person’s unique needs. We specialise in providing high-quality training, needs assessments, assistive equipment, and software, all designed to empower individuals with the tools they need to succeed. Working closely with Student Finance and government-funded support services, we are committed to modernising DSA (Disabled Students’ Allowance) provisions and delivering improved outcomes across the board. We operate within prescribed service levels and frameworks, ensuring cost-effectiveness and accountability for every service we provide. At our core, we believe that everyone deserves the opportunity to reach their full potential—with the right support, at the right time.

Working Hours :
Monday to Friday, 8:45am to 5:15pm (37.5 hrs less the OTJ training).

Skills:
Communication skills,Organisation skills,Problem solving skills,Customer service (a plus),CRM systems and digital tools,Empathetic,Able to multitask,Patience and understanding