Customer Service Apprenticeship

Property Management and Customer Service Support
Administrator will support the Property Manager with:

check ins and check outs property management propertymaintenance and refurbishments rent payments deposits rent arrears keys customer service property inspections property viewings and general property management and
tenancy administration.

Training:

Programme to include 20% off the job training
On the job training will be given to support specifics

Level 2 Customer Service Practitoner apprenticeship standard

Training Outcome:

There would be the opportunity to become a Property Manager and undergo the industry training to become fully qualified. Potentially, they could progress to oversee the Property Management department or even buy their own franchise.

Employer Description:
Belvoir Colchester is a privately owned franchise business with a small team who work closely together to deliver great customer service. The business is small enough to be flexible to meet clients needs and implement changes as and when necessary. The owner takes the same approach to staff development and welfare and encourages apprentices to develop their skills within the team in areas they find most interesting as if the team enjoy their roles, the business will be better for it.

Working Hours :
35 hours per week, including one Saturday each month, for which you will receive a day off during the week. Monday to Friday 9 a.m. to 5 p.m. Saturdays 10 a.m. to 4 p.m.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Patience