TPS Teesside Parts Sales Executive Apprenticeship

TPS are looking for the next generation of Parts Sales Executives to join their sites across the UK through the Volkswagen Group Apprenticeship Programme. If you have a passion for customer service, or a desire to build a career within sales, but don’t know where to start, our apprentice positions could be for you!

Working alongside a team of experienced sales professionals, you will gain an understanding of what it takes to be successful in parts sales, expert product knowledge and how to provide excellent customer service.

You will also develop life skills such as teamwork, leadership and communication while you work both behind the scenes and at the front desk.

The role requires you to be professional and approachable so that you can accurately assess customer requirements, advise them on parts required and process orders efficiently in a busy environment.

As a Parts Sales Executive, some of your key objectives will include:

Inbound/outbound call handling Taking cash and credit card transactions Delivering excellent customer service Strong communication skills Good IT skills Teamwork Using your product knowledge, provide advice to customers Maintenance of accurate paperwork for centre and customer records Efficient processing of customer orders Contributing to the delivery of sales targets

Our ideal Parts Sales Executive apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

Enthusiasm and willingness to learn Teamwork Strong communication Customer Service

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training:

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.

As part of a fully rounded and comprehensive training programme, you will also be invited to a week’s personal development with our delivery partners Outward Bounds (T’s&C’s apply) to enrich your teamwork, communication, resilience and problem solving skills.

Training Outcome:

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Employer Description:
TPS was the first trade operation to be owned and run by an automotive manufacturer – Volkswagen Group UK Limited. This means we can offer the ultimate trade experience delivering Volkswagen Group Genuine Parts™ to our customers daily. Every TPS Centre’s extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers. We’re still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.

Working Hours :
Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience