Apprentice ICT Technician

Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place to the feeder primary schools Office 365/Exchange console administration Problem solving and workflow management Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot Cabling and connectivity installations Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords Perform various stock check requests as advised by senior’s requests Meet and greet our user base. Perform scheduled appointments and tasks To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism Carry out hardware inspections and repairs as and when required

Training:

Information Communications Technician Level 3.

An apprenticeship includes regular training with a college or other training organisation.

At least 20% of your working hours will be spent training or studying.

Training Outcome:

There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.

Employer Description:
"We help Schools, Trusts and the Public Sector with all aspects of their ICT needs. Since 2000, we have specialised in unified end to end IT solutions; providing expert advice and reliable performance for our customers is always our main priority. We believe a centralised Cloud approach to IT can allow Schools, MATs & Businesses to reduce on-site equipment costs and take advantage of cutting edge technology to meet the needs of the ever changing IT landscape."

Working Hours :
Monday - Friday, 8am till 4pm

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative