Credit Services Apprentice (Customer Service Apprenticeship)

Applying Bankers Orders for the Credit teams within the agreed service level agreement To collate remittances for the credit services team Apply cheques to the system To handle bank charges/loss of exchange to the general process policy Keep unallocated cash to a minimum across ledgers To reconcile cash with order accounts on a monthly basis To process journals within the agreed policies To charge all credit card payments for Credit Services within the agreed KPI Assist the team in chasing payments across ledgers Take accounts off stop when payment is received by the customer Administer and support the customer maintenance function within the team To action Freshdesk tickets within agreed SLA’s To offer support with resolving and responding to queries promptly, accurately and legibly in line with the departmental standards in order to facilitate prompt payment Develop and maintain good working relationships with publishers and customers Provide cover for the Credit Services team during periods of sickness and annual leave Promote the importance and maintain the correct standards of Health and Safety in the workplace To be responsible for the department post tray and faxes within the agreed KPI Commitment to our Delivering Excellence programme by following and demonstrating the key values of MDL

Training:
Monthly online workshops and meetings with their tutor throughout the duration of the programme Training will take place online Level 3 Customer Service Specialist apprenticeship Functional Skills in English and maths if required

Training Outcome:
Study support toward a level 3 qualification in Customer Service with the chance of progression into a Credit Services role upon completion

Employer Description:
Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles.

Working Hours :
Monday to Friday, between 9am to 5pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Time Management,Written and Verbal skills