Receptionist and Administrator Apprenticeship

Reception Duties:

To greet and receive patients in a courteous manner and oversee the smooth running of appointments for Doctors / Nurses / Health Care Assistant To make appointments for patients who contact the surgery in person or by telephone, according to appointments policy To understand and carry out the arrangements for a patient to be seen in a medical emergency in liaison with the Duty Doctor To explain practice arrangements and formal requirements to all patients new to the Practice, ensuring that all procedures are followed To advise patients of relevant charges for private services, receive payment and issues receipts for such monies To answer general enquiries from both patients and visitors in a courteous and efficient manner To receive requests for home visits and record relevant information prior to passing to Doctor To receive requests from colleagues for transport and follow surgery procedures to book ambulance and document To update information on computer as required. E.g. Change of name / address etc. New patient registrations To relay information to patients as required by Doctors / Nurses To check the Amendments and Deductions on the GP Links system daily and take action as necessary To oversee incoming records on GP2GP and advise the doctors of medication that requires authorisation as appropriate

Management of Appointment Sysstem:

Making appointments on the computer Ensure total familiarity with the appointment system including regular and incidental variations Ensure sufficient information is taken to retrieve the correct patient records Monitor the effectiveness of the system and report any problems or variations to management

Operation of Telephone System:

Receive and make calls as required Divert calls and take any messages as appropriate Report any telephone system faults to the Reception Manager immediately

General Duties:

Generally assisting Doctors, Nurses and colleagues etc. Holiday relief and cover for sickness of colleagues when necessary Ensure all windows and doors are locked before leaving surgery at the end of the day Ensure all lights and other electrical equipment is switched off at the end of the day Various errands as may reasonably be required by Doctors or the Practice Manager Any other duties as may be required from time to time Administration

Administrative Duties:

To open the post, sort and distribute appropriately To prepare the internal post ready for the courier to collect To prepare the external post and take to the post office To check in and check out private work in the blue book with accuracy To photocopy patient records for solicitors etc. as appropriate To photocopy and send insurance/medical reports as required ensuring that appropriate records are maintained To photocopy standard letters/forms etc. for use within the surgery. Data Entry / Management To process reports received from the Out of Hours Provider / Physiotherapy To import clinical correspondence from the emails and process as appropriate To scan clinical correspondence in to the patient record To code clinical information using workflow ensuring READ code accuracy

Training:
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification Functional skills will be studied if equivalent qualifications are not held

Training Outcome:
Upon completion of apprenticeship, the candidate may be offered roles such as: Administration, Lead Reception Lead, Operations Manager

Employer Description:
The Market cross surgery is a a primary care service for the people of Mildenhall and surrounding villages. We have a population of around 12,000 patients and dispense to approximately 4500. Our team consists of Partners, Doctors, Nurses,Administrators, Receptionists and additional team members from Forest Heath PCN.

Working Hours :
Monday- Friday, working hours to be agreed 08:00 - 18:30

Skills:
Communication skills,Attention to detail,IT skills,Administrative skills,Team working