IT Apprenticeship

Providing first-line technical support to clients via phone, email, and on-site visits. Assisting in maintaining, monitoring, and updating IT systems to ensure smooth and secure operations. Helping with the installation and configuration of IT equipment and software. Diagnosing and fixing technical problems, escalating complex issues when needed. Maintaining accurate records of support requests and solutions in our ticketing system. Ensuring every client interaction is positive and professional. Taking part in training sessions and workshops to boost technical skills and knowledge. Travelling to client sites across Merseyside to provide on-site support.

Training Outcome:

Possible full-time position within the business and progression onto Level 4. 

Employer Description:
PT Cyber Security Solutions is a Liverpool-based company dedicated to providing top-tier IT and cybersecurity services to businesses across Merseyside. They specialise in protecting companies from cyber threats while ensuring their IT systems run smoothly. If you're passionate about technology and want to be part of a team that values growth, innovation, and excellent customer service, this is the perfect opportunity for you.

Working Hours :
Monday to Friday, 37.5 hours per week. Times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working