Customer Service Apprenticeship

Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging in small talk, showing genuine interest and building positive relationships.

Training:

Unit 6c Enterprise House, Moorgate Point, L33 7XW.

Training Outcome:

After completing a Customer Service apprenticeship, you’ll gain the skills and experience to deliver exceptional customer support and progress into roles such as team leader, customer service supervisor, or specialist advisor.

Employer Description:
Utilities technology group was formed in 2007 by our managing director Andrew Cavanagh. Andrew has been in the business airtime and mobile phone industry since 1998 and has gained vast experience and knowledge of the sector over the last 26 years. In 2015 UTG diversified into VOIP, hosted telephony and high speed connectivity. We also formed our energy broker arm in 2016. This enabled us to offer our clients a full unified comms solution with all services on one bill every month. We have exclusive wholesale agreements with BT,O2,EE and Vodafone which enables us offer our clients the very best support and service with the latest technology and equipment. We are registered apple, Samsung and Yealink stockist enabling us to source the latest tech and hardware at competitive prices. In relation to our commercial energy broker side, we are a fully registered TPI with Ofgem and have an ADR licence to enable us to act and arrange commercial gas and electricity SME and corporate contracts within the UK. We can obtain bespoke pricing which isn’t available online and search through the energy market to find our clients the very best pricing available at that time. Our industry knowledge allows us to keep ahead of the curve and make sure we are advising our clients accordingly and professionally at all times.

Working Hours :
The role comprises 30 hours per week. Tuesday - Friday, 9.00am - 5.00pm. Mondays off.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience