Learning & Development Apprentice

An excellent opportunity has arisen for an apprentice to work for emh in the Learning and Development Team, based in our Coalville office.

This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. You will be supporting the work of the Learning and Development (L&D) Team and to develop a broad range of general L&D and digital administration skills.

Principal Duties and Responsibilities:

Learning and Development Team Administration:

To deliver L&D administration to support the L&D Team and our internal and external customers Complete L&D administration activities, such as maintaining accurate training records, scheduling training courses and securing resources, sending out invitations, producing packs and training materials for workshops To answer the telephone/Teams calls and deal with queries ensuring a professional, confidential and efficient customer service Complete other administration duties including managing L&D stationary items and order and replenish stock when required Support and contribute towards the efficient running of the L&D team and making recommendations for improvements to ways of working Support the L&D team to research and identify potential training providers and learning solutions which meet the needs of our internal customers To always be confidential with any information received To take responsibility for actions to both internal and external customers and act in a way that provides a high quality of L&D administration support in an efficient and effective manner To attend the designated Apprenticeship/College course and work to achieve the requirements set out by the Training Provider

Special Instructions:

To uphold the vision and values of the emh group and emh homes To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered To ensure a safe working environment in accordance with Health and Safety Regulations To attend fire drills and staff meetings To attend training events as required To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer To respect the confidential nature of personal information To recognise and promote emh group’s Equality and Diversity Strategy

Full training will be provided in all areas to meet with the apprenticeship programme.

Training Outcome:

There may be a full-time position available for the right candidate, however, please note that this is not guaranteed.

Employer Description:
emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees.

Working Hours :
Monday to Friday, 09:00 - 17:00. With 1-hour unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience