Apprentice Service Desk Operator (IT)

Answering the Service Desk telephone and monitoring Service Desk mailbox Provide first line support and resolution when required Escalate incidents and service requests when required Keeping users informed about incident and request progress Close all resolved incidents and service requests Monitor email flow within Mimecast and Exchange queues Use event monitoring tools to monitor networks, servers, etc Notify users of planned outages and progress on incidents and service request Running scheduled maintenance tasks Checking and copying physical media Manage and maintain stocks of peripherals and consumables

Training:

Information and Communication Technician Standard, which includes:

Level 2 Functional Skills in maths and English (if required) Knowledge, Skills and Behaviours End Point Assessment (EPA) Work place assessment with one of County Training’s highly experienced workplace Assessors, including as an example, completion of assignments, project, and observation of workplace activities There may also be a requirement to attend formal teaching sessions to enhance knowledge or work towards completion of functional skills (if required) There is also a requirement for you to keep an off the job log which is an important part of your Apprenticeship Programme Employer Rights and Responsibilities Personal Learning and Thinking

Training Outcome:
There is a possibility of a permanent position on completion of a successful apprenticeship 

Employer Description:
Lanyon Bowdler – the very best legal advice. Clients experience our commitment to excellence in everything we do; the right advice, building enduring relationships and a proactive and highly responsive service

Working Hours :
Monday - Friday, 8.30am - 5.15pm An agreement of schedules will be discussed with the successful candidate

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Logical,Team working,Creative,Patience