Customer Service Apprentice

Working in a small, friendly team Dealing with customers face to face and over the phone Welcoming customers on the front desk Managing social media and marketing  Maintaining customers information on the inhouse CRM

Training:

Intermediate Customer Service Practitioner Standard.

During your apprenticeship programme you will receive training both off and on the job. You will be required to attend WEBS Training as and when required, the rest of the time you will be within the workplace. You will learn the underpinning knowledge that runs alongside your training. You will use a wide range of skills whilst you complete your training.

WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally.

Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role.

If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills alongside the course, however English and maths support will be provided for all apprentices throughout the length of their programme.

Training Outcome:

Advanced Apprenticeship at Level 3 Customer Service or in Team Leading and Supervision. Progression within the organisation to include more responsibility and wider range of production work.

Employer Description:
Carpet Style are a leading supplier of every stage in the carpet service, representing a brand that has seen more than 40 years of experience throughout the East Midlands and Midland areas. Carpet Style has been the first choice for the commercial sector in a industry that has been ever-changing in recent years to meet the demands of the changing technological market. We continue to have a loyal client base and as a result allows us to operate effectively amongst a number of different sectors including education, warehousing, new builds, libraries, leisure and gaming, healthcare and residential.

Working Hours :
9am - 5.30pm, 5 days per week including an alternate Saturday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Patience