Apprentice 2nd Line Field IT Support Technician

Provide on-site technical support to clients, including hardware, software, and network troubleshooting and maintenance Install, configure, and upgrade computer hardware, software, and peripherals Perform routine maintenance and upgrades to ensure the reliability and functionality of clients' IT systems Set up and configure network devices, including routers, switches, and firewalls Troubleshoot and resolve issues related to email, Internet connectivity, and other network-related problems Work with clients to identify their technology needs and recommend appropriate solutions Document and maintain accurate records of work performed and problems resolved using the company's CRM Communicate effectively with clients and team members, both orally and in writing Stay up-to-date with emerging technologies and industry trends

Training:

IT Solutions Technician Apprenticeship Standard Level 3 

Functional Skills (as required) PLTS

The L3 IT Apprentices are required to attend a weekly class. Per month, three classes are delivered remotely, one in class session.

Training Outcome:
Many of our apprentices have gone on to permanent positions once their apprenticeships were successfully completed If the apprenticeship is completed successfully, there is a potential opportunity for the apprentice to move into a full-time position

Employer Description:
B.I.S. Solutions Ltd has been providing I.C.T. support to schools and businesses since 2005. We pride ourselves in helping our clients get the most from their I.C.T. infrastructure. Many of our customers have had support contracts with us for many years and have recommended us to others.

Working Hours :
Monday - Friday, 8.30am - 4.45pm with 60 mins for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Technical knowledge,Ability to learn quickly,Passionate about IT,Able to work independently,Flexible and adaptable,Proactive,Ability to multi-task