ICT Apprenticeship

Issue Resolution: Promptly respond to and resolve IT-related queries and issues from employees, ensuring minimal downtime and maintaining productivity System Monitoring: Continuously monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively User Assistance: Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience Documentation: Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting Collaboration: Work closely with the second and third-line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organisation Call Handling: Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner Remote & On-Site Support: Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are resolved with minimal disruption to users

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
The successful candidate may be offered full-time employment 

Employer Description:
We Provide Support Across IT, Cyber Security, Unified Communications, Networking, Computer Services, Web Design, Cloud Backup, Disaster Recovery And Business Continuity, Web Design.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Initiative