Business Administration Apprenticeship

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way as required Processing referral letters, forms, reports on daily basis, including liaising with patients if needed, etc. Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, emailing, and scanning Processing and distributing incoming (and outgoing) mail Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Manage, monitor, and action complex tasks on daily basis Clearing and re-stock consulting rooms as required Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Training:

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT Record and document production Decision making Interpersonal skills Communication Quality Planning and organisation Project management Relevant regulation Policies External environment factors

Training Outcome:

Possibility of a full-time position upon the completion of the apprenticeship. 

Employer Description:
Bishop’s Close Medical Practice is working alongside the North East and North Cumbria Integrated Care Board (NENC ICB) to share a message about stigma and addiction across the region. (see video below) Stigma Kills is an NHS Addictions Provider Alliance digital campaign that asks health and social care workers, and the public too, to ‘see the person, hear their story.'

Working Hours :
(Flexibility with working hours will be needed for certain circumstances between the hours of 8.00am and 8.00pm and Saturdays 9am - 5pm)

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative