Support Technician Apprentice

Provide expert-level technical support to our clients, including troubleshooting hardware and software issues Proactively monitor client networks and systems to identify and resolve potential problems Collaborate with our clients to understand their business needs and recommend IT solutions that align with their goals Manage and maintain client relationships, serving as a trusted advisor on IT-related matters Participate in the planning and execution of IT projects, including network upgrades, migrations, and system implementations Ensure timely resolution of IT support requests and document all interactions Stay up to date with emerging technologies and industry best practices to continuously enhance your skills Foster a positive and collaborative team environment by sharing knowledge and providing mentorship

Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group

Training Outcome:

Full-time permanent employment for the right person upon successful timely completion of their apprenticeship.

Employer Description:
IDT are not your typical Managed Service Provider (MSP). We are a forward-thinking and humanised MSP dedicated to providing exceptional IT support while putting people first. Our mission is to empower businesses with technology solutions that enhance their productivity and success. If you're an experienced IT Support Engineer looking to join a team that values both technical expertise and genuine human connection, we want you on board.

Working Hours :
Monday - Friday, 9.00am - 5.30pm with half an hour for lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience