Housing Apprentice

Respond to customer enquiries via telephone, mail and electronically Progress cases, from application to final outcomes, alongside the collection of any additional required information from a range of sources Keep excellent records of customer contacts and outcomes while ensuring that information is recorded and shared within GDPR rules Support colleagues in the housing team with administrative work, updating case notes and creating case files for Officers. Help with the production of information available to the public, such as leaflets, website information and social media posts. As you move through your training qualification, you will be able to progress risk assessments, undertake investigations, write reports and undertake enforcement action. You will be required to undertake site visits, so flexibility, a full driving licence and use of a car is essential. You will also need to be able to travel throughout the Wychavon and Malvern Hills districts. 

Training Outcome:

To be discussed towards the end of the apprenticeship.

Employer Description:
Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country. We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities – things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness. We are an employer that values face to face Communication, Collaboration and Connection, therefore all our roles have an office based requirement with some agile working as part of the role.

Working Hours :
Monday to Friday between 9am to 5pm.

Skills:
Communication skills,IT skills,Team working,A desire to make a difference,Full UK Driving License