Technical Support Engineer Apprentice

Utilise the salesforce claim handling platform to resolve claims in line with customer and business expectations. Develop product knowledge working through the assembly process in production and also skill training on the job. Understand how to access and read technical drawings and resources to apply to customer requests. Working towards becoming competent in the resolution of service requests based around product and system knowledge from internal training and development as well as on the job learning. Supporting the existing team with information gathering where complex issues are being managed. Assigned SMART objectives through PPP system, these are a combination of individual and top- level team objectives which the individual can influence.Specific tasks will be assigned by the QA/TSG Manager or an assigned supervising engineer Work within a strong team and be time focused. Individual can plan own workload around agreed timescales, must be capable of questioning others to obtain information.

Training:

You will be studying a Level 3 Level 3 Engineering and Manufacturing Support Technician apprenticeship standard over an 42-month period. This is a work based programme where you will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider.

Training Outcome:

Potential full time position available upon completion of apprenticeship.

Employer Description:
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Parker Hannifin provides expert industry knowledge, innovative engineering, and robust solutions for a cleaner, greener tomorrow. At Parker Hannifin, you have the individual scope for development to discover a broad range of topics and possibilities to which you can contribute your own ideas. Parker Hannifin is an equal opportunity employer and aware of its responsibility toward people with disabilities.

Working Hours :
Monday to Thursday, between 8:00am - 4:30pm. Friday, 8:00am - 1:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working