Medical Receptionist Apprentice

In this role, you will be working in a busy doctor's surgery providing support to the practice, some of the duties include:

Receiving patients in a pleasant and efficient manner. Making appointments for patients. Telephone - making appointments, taking messages answering queries. To receive and record requests for home visits referring to the GP if necessary. To be proficient in the use of the clinical computer system and to update patient records when requested. Photocopying patient notes following practice protocol. To prepare incoming and outgoing mail. Scanning and filing using the electronic mail system. Processing Registrations Data input Be a good team member – fit in, be flexible and contribute to the changing needs of the office.  To be familiar with all office protocols and emergency procedures, i.e. fire alarms, medical emergencies. Any other duties as specified by the Reception Manager.

Training:
Level 3 Business Administrator apprenticeship standard at Redcar & Cleveland College. Functional skills Maths & English, if required.

Training Outcome:

An opportunity for a full-time position at the end of the apprenticeship.

Employer Description:
We aim to deliver high quality primary health care to all our patients. We value the opportunity to provide a service where we can work in partnership with our patients to improve and maintain good health. The practice area covers Saltburn, Skelton, Marske, New Marske, Redcar, Upleatham & Yearby.

Working Hours :
Monday to Friday, flexibility is required to ensure continuity of service, hours between 8.00am and 6.00pm.

Skills:
Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Time management,Works well under pressure,Ability to multi-task,Confidentiality,Able to work independently