IT Technician Apprentice

Responsibilities:

Performing administration tasks;

Assisting field engineers on customer sites with more complex issues Assisting with technical project work Call answering and logging of support tickets Using the initiative to learn and be up to date with the latest technologies Fixing computers and issues onsite and in the workshop Processing and working on technical requests through to resolution or escalation to 2nd line Monitoring and responding to emails/support tickets Supporting the team to assist with technical problems Working with customers in identifying I.T. problems and advising on solutions Logging and keeping records of customer queries Working with team members to meet deadlines Performing office tasks such as checking and accepting deliveries.
 

 

Training:

You will work towards the Level 3 Information Communications Technician Standard, this will be delivered through blended learning, with learning once a month, some in person and some remote training and reviews.

Functional skills Level 2 maths and English would be delivered remotely or in person if required.

Training Outcome:

The successful candidate will be provided with ongoing in-house training and opportunintes for personal development are encouraged.  

Employer Description:
Elmdale Maintenance Limited is one of the most respected and well established suppliers of digital colour photocopiers, printers and document management solutions in the south, with an rivalled reputation for customer service.

Working Hours :
Monday to Friday 9am - 5.30pm with 30 minutes lunch.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Willingness to learn/study,self motivated